Terms of Service

Terms and conditions for using our B2B services

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using Radiance B2B's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Business-to-Business Services

Our services are designed for business customers only. By using our services, you represent that you are a legitimate business entity and not a consumer. We reserve the right to verify your business credentials.

3. Account Registration

To access our services, you must:

  • Provide accurate and complete business information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use
  • Be responsible for all activities under your account

4. Orders and Payment

All orders are subject to:

  • Acceptance by Radiance B2B
  • Product availability
  • Credit approval for new customers
  • Payment terms as agreed upon

Payment is due according to the terms specified in your order confirmation. Late payments may result in additional charges.

5. Pricing and Products

We reserve the right to:

  • Change prices without notice
  • Discontinue products at any time
  • Limit quantities available for purchase
  • Correct pricing errors

6. Shipping and Delivery

Shipping terms include:

  • Delivery times are estimates only
  • Risk of loss transfers upon delivery
  • Customer responsible for shipping costs unless otherwise specified
  • International shipping subject to customs and import regulations

7. Returns and Exchanges

Returns are subject to our return policy:

  • Returns must be authorized in advance
  • Products must be in original condition
  • Return shipping costs are customer's responsibility
  • Refunds processed within 30 days of receipt

8. Intellectual Property

All content, trademarks, and intellectual property on this website are owned by Radiance B2B or our licensors. You may not use our intellectual property without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Radiance B2B shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

10. Termination

We may terminate or suspend your account at any time for:

  • Violation of these terms
  • Non-payment of invoices
  • Fraudulent activity
  • Any reason with 30 days' notice

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

For questions about these Terms of Service, please contact us at:

Email: support@radianceb2b.com
Address: Unit PR4, IK Business Park, Philips Road, Blackburn, BB1 5FD

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.